I couldn't believe how much the pain points of cashiers touch on the experience of using the system they work with all day,
I didn't believe it
Cashiers are an integral part of our daily routine,
And the more satisfied they are with the way they work intensively,
the more satisfied we will be with the shopping experience.
After delving into the cashiers' pain point,
I was already frustrated myself.
Let's see what solutions I thought for them
cashier
a new Characterization and design for a new system, based on an existing systems.
cashier friendly system,
All operations to the making a purchase
easily and without complications.
A convenient and easy system for operating cashiers.
The system will help cashiers work in the most efficient
and convenient way.
The idea is to save hours of training for a new cashier
and to easily and quickly solve problems that occur during making a purchase,
Background
Clear interface
Troubleshooting
Personal Area
An effctive solution to problems that arise during the making a purchase
without involving the shift manager
An accessible and pleasant interface for the cashier
Management of attendance hours, shifts, and personal reports
of the cashier within the system.
Objective
challenges
01
02
03
When I finished analyzing the research and gathering inspiration,
I divided the pain points into three main categories.
Personal Area
Actions and processes
in a simple way
Improved visibility
Allowing the user to report attendance, track his personal shift schedule, view shift end reports.
Allowing the user to solve problems easily, without the need to call the shift manager.
Improving the external visibility
of the system, to improve the
user experience.
system problems that the cashier discovers in order to making a purchase,
During the process of making the payment at the cash register, many frustrating problems arise,
that makes the cashier feel powerless in front of
the software, And he feels that he does not know
how to solve this problem.
Problem
UI UX researcher & designer
Role
tools
Market analysis
Analysing the current experience
Before the research,
I conducted a market analysis survey of the leading cash register software.
In all the interfaces I investigated,
there is no reference to managing a personal area,
the software is not clear to the user,
and is presented in high language,
And the look is outdated and unfriendly.
Nearly 100 cashiers responded to an online survey
that helped me identify with these users,
Understand their challenges and weaknesses against the various programs, and try to bring them the most effective solutions for them.
How long did it take you to learn the system?
(The survey refers to users over two months).
How satisfied are you with the software?
(1-Really not satisfied 10-very pleased
Research
Survey
A few days
over a week
To this day
60%
25%
15%
1
2
3
5
6
7
8
9
10
4
Noya is a student and combines shift work as a cashier at the neighbourhood supermarket,
She started her job about months ago and is still having trouble understanding the software interface.
Although she is a hard worker, every day she encounters several technical faults in the system she works with,
these faults make her helpless and she is forced to stop in the middle of the making a purchase and wait for a shift supervisor
who will come and fix the fault for her with several complicated operations.
biography
pain points
Carry out the process of the making a purchase to the buyer in a convenient, clear way, without problems and if there are those who will be able to solve them on their own.
Goals
Persona
If the system was clearer and easier to use, I wouldn't have to stress about every complicated operation I'm currently doing in the system
noya
20
bat-yam
Cashier at a neighborhood supermarket
“
“
Persona: noya Expectation: The process of making a purchase invoice for a customer
A user map helped me further identify the pain points and feelings
of the users while doing their job.
And it made me think of solutions to their problems that my system could solve for them.
User journey map
does
think
feel
idea for solutions
Connects to
the system
I have to check at the end of the shift when I was assigned to shifts this week
I hope there won't be many breakdowns today
Starting to
code products
If I could just enter this brand and search only there for the item
If I could correspond with the cashier first
Here is a product whose barcode is not updated, you need to update the checkout first
It's a shame that you have to start searching now in the entire frozen category where the product is
Trying to make a cashier change in the middle of a purchase
It's so complicated every time, maybe wait and call a supervisor on duty?
But people in line will be angry at the delay
I'm starting to get stressed, and the customers are already asking what happened
A replacement button that will allow the continuation of the purchase in the middle of the purchase without leaving the system and starting a new purchase
Fruit weighing
experience
i have to remember what the weight was so you don't make a mistake after choosing the item
How frustrating that every action is in a different button
The weighing operation appears in the same panel of selecting items intended for weighing
Completing an end-of-shift report
What to do before exiting the system? Or the report?
If it takes a long time then I will lose money
How complicated
Now I have to remember how much money was in the previous entry
Automatic calculation after each value
The visual language should be clean, clear, colors pleasing to the eye
but conveying stability and seriousness,
In accordance with the understanding of the target audience and
how to use the system, I tried to keep the sizes slightly larger.
Font type:
icon Libray:
Illustration Style:
Color Palette:
quicksand
Visual Design
Solution
I created a personal area, where I combined
the actions related only to that user,
Week and
month view
View shift placement that week
View attendance reports
for the same month
01
Consolidation of all personal
actions in one area
Switch between attendance
report and end of shift report
Providing the possibility to perform
basic operations and various processes
in a simple, clear way.
Editing mode for
each product line.
System messages, payslips
Chat with main checkout
02
Basic operations
Clean design and pleasing to the eye.
Existing cash register systems
03
Pleasant and clean design
By category or by brand.
advanced
product search
Allowing several actions during the purchase,
Suspension of the purchase account,
change of cashier to continue the purchase.
in the state of
account exchange
Operations during
the purchase account
suspend transaction
Change cashier
Carrying out the weighing operation
and selecting the produc
in the same panel.
Smart weighing
weighing
I created a personal area, where I combined the actions related only to that user, submitting a shift end report and leaving attendance.
Performing actions
and moves easily
End Shift
All types of payment options,
and a clear and easy process.
Payment process
clear and easy
Primary
text
background
