Managing multiple orders from various suppliers simultaneously is challenging.
supplymate app
Offers the business owner to manage his orders from several suppliers at the same time.
The app offers the business owner to place an order with various suppliers, manage tracking and modifications, in a convenient, clear way with full control of every order.
Additionally, it enables new business collaborations through an advanced search for a suitable service provider.
Full control over the entire ordering
process and tracking.
Market analysis
Analysing the current experience
Convenient communication with suppliers.
Opportunity for new collaborations between suppliers.
Providing the ability to make changes to the order,
check inventory status and track the shipment.
Providing internal communication with suppliers
that enables them to answer questions during the ordering process.
Offering the ability to connect with relevant suppliers
and receive corresponding price proposals.
Before I started working,
I performed a market analysis of companies
offering the same product.
In platforms that offer similar services, I have researched the user experience and the process that the business owner goes through until they receive the order.
I conducted interviews and surveys with business owners
to understand the process of communication and placing orders
with suppliers to identify their pain points.
The survey revealed that the contract with most of the suppliers is conducted in an exhausting, cumbersome and outdated manner.
Most of them hoped that there would be an effective and available solution.
Most of the respondents mentioned that they have difficulty managing the orders because they are conducted through messages or phone calls making it challenging to track changes.
How satisfied are you with the way
you transact with the supplier?
What is your biggest challenge/difficulty
when dealing with the supplier?
During an interview at the store, I asked the seller to show me how he makes an order,
to my astonishment, he took out a stack of folded papers from his pocket.
He told me that each page represented an invitation to another supplier.
"I don't have time to type the whole list, so I write on a paper,
take a photo and send it to the supplier."
After getting to know the persona,
I moved on to understand his current ordering process
After resonating with the pain point,
I understood the great need for the product.
Come with me
You won't believe it
Join me on a journey to characterize user experience and design
55%
68%
Nadav is a family man and a young business owner, who loves innovations that make daily life easier.
He manages a gadget store and loves to stay updated on new and cool products
I place my orders from 14 different suppliers,
each with its own unique process.
It becomes overwhelming when I need to get a hold of the details for each order. It often happens that I forget to order products, I don't see the suppliers’ messages about out-of-stock products,
and I don't have the option to track each order.
biography
pain points
carry out the entire process of the order in a convenient way, control the possibility of modifications
and keep in touch with the supplier. In addition to allowing real-time tracking after delivery.
Goals
Persona
If I had the possibility to unite
all the suppliers to the same platform,
it would be a real game changer
in terms of my business activity.
Nadav
34
Shoham
Manager of a gadget store
Married+2
“
Persona: nadav Expectation: The process of placing an order from a supplier
A user map helped me further identify the pain points and feelings of the users
during the order placement process, which enabled me to think of the solutions that my app can solve
User journey map
does
think
feel
idea for solutions
Need to order new products
Which supplier should you order from?
Which of the suppliers that I am familiar with will offer me the best price?
Sends a message to a supplier
Personal area that provides a chat from his shop.
Searching for suitable suppliers for me.
He will probably only answer me tomorrow
Maybe try sending more quotes to more suppliers?
Opens the catalog that the supplier sent
How will I know which product is in stock?
Frustration =
Why are the pictures not clear? How do I now notify him of the products that I chose?
Enable the last update date of the products.
Clear and organized layout of products and the possibility of marking favorites.
Writes a list of all the products, takes a photo and send
I have to mark comments next to each product, with the hope that the supplier will read it and respond to me
It's a real waste of time.
Double work
Browse and search for any supplier
A central area for all suppliers together
The supplier sent me answers on the list
I sent
Now I have to rethink the whole purchase, there are many products out of stock
Most of the day is spent dealing with orders and suppliers.
The customers in the store do not receive good service
Follow up messages from provider
Contact with the deliverer and follow up after orders
The visual language should be clean, clear, pleasing colors to the eye yet emphasized.
In accordance with the understanding that the target audience can also be older people.
Font type:
icon Libray:
Illustration Style:
Color Palette:
quicksand
Primary
text
Secondary
Shades of Gray
background
Visual Design
Background
Problem
Objective
Research
Survey
UI UX researcher & designer
Role
tools
Challenge
01
02
03
The pain points were analysed and mapped into three main categories
Waste of time
Loss of control
Updates and offers
Business owners are busy with the day-to-day operation of the store and dealing with each supplier in a different way (whatsapp, email, phone) wastes his valuable time, which in turn, comes at the expense of the clients.
Any changes and additions to the order,
as well as, follow-ups after the shipment,
require a contact with the supplier, who is not always available and responsive.
Products that are out of stock or new products have not been updated in the supplier's catalog. This makes it hard to compare between suppliers, which is the most profitable.
Solution
Managing all the orders with all the suppliers,
on the same platform via mobile and anywhere.
01
A concentration of all suppliers in the application,
Allows use at any time.
Solution
Solution
Complete control over every step of the order process, beginning with product selection, allowing for order modifications, and tracking the delivery progress.
Display of the date last updated on each Product. In addition to
receiving price offers and promotions from various suppliers.
Selection of the business category and the option to add additional categories based on the user's interest in finding suppliers in those specific fields.
01/01
Customization
Update on the order status on
opened orders, recurring orders and shipped orders.
A product page is clearly presented, with high-quality images and detailed information
In addition, a chat that is accessible directly to the supplier from within the product listing
Providing an option to share the order with the business partner and bookkeeper
Tracking the status of the shipment,
and contacting the deliverer.
option to mark the item as a favorite,
In the home page to view orders that should arrive on the same day
Option to choose suppliers from each category
The date last updated of products appears on a supplier’s profile page. In addition, a “deals” area to browse offers.
Price offers and promotions from suppliers in those selected categories, with a trigger button for action.
Pinning of suppliers that are in popular demand.
Setting reminders for future orders in the calendar (for example before holidays)
viewing the rating given to them by other users
02
03
02/01
02/02
02/03
01/03
01/02
02/03
Personal management
and full control
Updates and
new inquiries
Order
management
Clear interface
design
Updates and DEALS
Order sharing,
and delivery tracking
Filtering providers
New collaborations
bery
Sports gadgets
my shop
Calendar
#16525
Updated in: 12/03/2023
view prototype
My initial project in characterizing and designing user experiences was a great experience. The conversations with business owners and hours spend observing different stores (some of which I have already become part of the view) and connecting to the pain points were a unique challenge. The constant pursuit of precise changes and improvements was most exciting, in addition to reaching the finish line with great satisfaction. To see the enthusiasm of the users presented with the solutions was the ultimate fulfillment.
Takeaways
supplymate
provides solutions for seamless communication and conduct between
a business owner and supplier
“
speaker moon
lamp BT
40$ 59$
want to buy
Every business owner, on average, collaborates with over 10 suppliers, requiring them to handle orders, changes, and store management simultaneously.
Today, these logistics are handled through phone calls and messages which are time consuming and comes at the expense of the business owner.
